Careers at Globarise360
We are building service desk and support teams in Indore. Join a small team where your work is noticed and your ideas count.
Why work with us
Small team, real responsibility
You deal with the people who run the business, not layers of management.
Based in Indore
Office-based, with the equipment you need provided.
Shift allowance included
Pay includes the shift allowance for the 12-hour rota.
Help build the team
Shift Leads help choose the analysts they will lead.
Open roles
Shift Lead, Service Desk (Indore)
Lead a shift of service desk analysts supporting an overseas client, including industrial and warehouse automation systems. You keep the shift running smoothly, help the analysts do their best work and are the calm voice when something goes wrong.
What you will do
- Run your shift and make sure tickets are answered and escalated on time
- Be the first point of contact for analysts and for the customer team
- Hand over clearly between shifts and keep good notes
- Coach analysts and help them improve
- Spot issues that keep coming back and suggest fixes
- Help interview and choose the analysts you will lead
What we look for
- Ideally 2 or more years in service desk, technical support, NOC or operations
- Experience leading or mentoring a small team
- Clear written and spoken English
- Service-first, curious and calm under pressure
- IT or engineering background (diploma or degree) preferred
- Exposure to PLCs, SCADA or industrial automation is a plus
- No certifications needed to start
The set-up
- Full-time, office-based in Indore
- 12-hour shifts on a rota of 4 days on, 4 days off
- Shift allowance is included in the pay
- Equipment provided
- Planned start: January 2027
L1 Service Desk Analyst (Indore)
Be the first line of support for an overseas client. You log, triage and resolve tickets, and escalate to the right expert when needed.
What you will do
- Answer and log support requests clearly and quickly
- Fix common issues using guides and checklists
- Escalate with the right details when an issue needs an expert
- Keep customers updated until the issue is closed
- Share what you learn so the team improves
What we look for
- 0 to 2 years in support, helpdesk or a similar service role
- Clear written and spoken English
- Curious, patient and service-first
- IT or engineering background preferred
- Interest in industrial or automation systems is a plus
- No certifications needed to start
The set-up
- Full-time, office-based in Indore
- 12-hour shifts on a rota of 4 days on, 4 days off
- Shift allowance is included in the pay
- Equipment provided
- Planned start: January 2027
How we hire
Apply by email
Send your CV, current location, notice period and a few lines on why you enjoy helping people solve problems.
Short call
We talk through the role, the shifts and your experience.
Interview
You meet the team. For some roles you may also meet our overseas client.
Offer
We confirm the offer and your start date.
Not seeing your role?
We hire across support, service desk and back-office roles. Send your CV to hello@globarise360.com and tell us what you are looking for. We will get in touch when a matching role opens.
Ready to apply?
Send your CV and a few lines about yourself. We reply to every application.